Frequently asked questions (FAQ) about Glavista: car glass, order processing and customer service

If you have forgotten your password or your access data for Glavista eShop does not work, you can request a new password here.

The eShop has two different ways to find a product. From within a category (windscreen, backlight etc.) you can filter the available products by for example car brand, model and year. You can modify the filter by combining several criteria and you can remove an applied filter by clicking the cross next to it.

Furthermore, users are offered a more direct search tool. You can use the search box at the very top of the website to go straight to parts with a Eurocode, OE number, Glavista Number or description. Use the search bar by typing the product you would like to find. The search will look for results, if you enter at least 5 characters. Up to 6 results will be shown in a popup window, if multiple items match your search criteria. The link ‘show all search results’ will take you to a list with all results, allowing you to filter further if necessary.

If you have further doubts , do not hesitate to use the Live Chat or contact us via e-mail or telephone.

Some Glavista windscreens require specific accessories. You are informed about their requirement in the product card. This icon e.g. indicates you need to order additional moulding:

To include it into your order, please select the icon on the right. The icon on the left always indicates the item is not included in the order, yet. In case a moulding for the lower part is required, it is also displayed. Required gel sensor pads and clips are indicated by icons, too. If a windscreen does not need any accessory, no icon is displayed.

Apart from the icons in the product card, you can find accessories either via the search bar or the product filter.

Glavista mainly produces glass for passenger cars, but we also serve other vehicles. Thus, glass for vans and trucks is directly in second place. Due to safety regulations of the European Union, these products are now almost as complex as for passenger cars. Thus, we have windscreens with sensors, camera brackets, defrosting capabilities etc. for these vehicles in our programme.
Furthermore, you can buy plates from Glavista for machines, tractors etc. that you can cut to the exact measurements for your requirements. These plates come with a certificate as well as a stamp from Glavista.

Customers from all over Europe trust our service and the quality of our windscreens. Depending on availability and location, we can deliver within a few days to all European countries. Customer shipments within Germany, Netherlands, Austria, Belgium and Luxemburg can be serviced within 24 hours.

If the order was placed with Glavista by 5:00 p.m., overnight delivery will be made by 8:00 a.m. on the day following the purchase date.

Glavista in Karlsruhe, Germany,  is  available from Monday to Friday, from 07.30h to 17.00h.

We will dispatch your purchase order on the following working day.

You can pay for goods ordered from Glavista either by bank transfer or by SEPA direct debit mandate. For new customers, payment by bank transfer is set by default. You will receive the invoice with all the necessary details as a PDF file by e-mail on the day following the order. To change over to SEPA Direct Debit, download this SEPA Direct Debit form and send it filled out to automotive.finance@glavista.com. (Please note, the mandate reference is your customer no.).

For payments by bank transfer: 30 days net.
For SEPA payments: 8 days with 1% discount.
Please note that for new customers an advance payment is required for the first three deliveries.

All your orders and documents from Glavista can be found in your account.

You can have your contact details changed at Glavista by calling our Customer Service. No changes are possible in the eShop.

You can register claims in the Glavista returns portal in your customer account. You can find more information in our flyer on our claims process.

Please note that in case of complaints related to transport damages, as well as to the quality or title defects, the respective provisions of our General Terms and Conditions as well as § 377 of the German Commercial Code [Handelsgesetzbuch, “HGB”] as to the inspection and complaints apply.

There are often several versions of one screen, which can quickly lead to confusion. It is therefore important to always check the properties of the selected windscreen carefully before sending the order. If you are not sure, our customer service will be happy to help you. In case the windscreen has been ordered incorrectly, please write to claims@glavista.com to submit a return or to request a replacement.

You can register returns in the Glavista returns portal in your customer account. We will then send you the return documents for the return.

Usually cancellations are possible up to the time of loading on the truck. For this purpose, please contact our customer service.

Yes, please package the returns with edge protection and film.

Glavista Autoglas GmbH
Am Heegwald 19
D-76227 Karlsruhe, Germany
T +49 721 94007-0
WHATSAPP US
contact@glavista.com

Request a meeting with a Glavista representative in your country here.

 

The upper dots (1 to 12) refer to the month of production of the windscreen: 1 point would mean December, 2 points November... and 12 points January. 
The lower dots (1 to 10) refer to the year of the production: 10 points in this case mean 2020. (1 point would mean 2011.)
In this case, each line shows the maximum number of points (12 and 10) - hence, the windscreen was produced in January 2020.

Glavista recognized and embraced the benefits of the IATF 16949 standard, and certification for its production facility on Llodio, Spain, was granted in 2018 . This ensures that our manufacturing and support processes are certified in the same way as OE producers, leading to higher quality (compared to non-certified producers). Our certificate is issued by an independent certification body (BSI: British Standards Institution) and must be renewed every three years. Every year, there is a review during which BSI assesses whether the requirements of our quality management system are applied, and our performance is continuously improved - consistent with our own vision as a company. In practice, this means, 100 per cent of our windscreens undergoes cosmetic inspection processes. We also keep a close eye on raw material, as glass thickness and transmission, validation processes for every new bracket, pvb moisture control etc., as well as the correct calibration of all measuring equipment. We analyse all complaints relating to material, employ a special team to help customers solve quality problems and regularly invest in expanding our ultra-modern machinery.